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terms & conditions

Please find below the terms and conditions that govern the use of our website. If you have any further questions please email us at support@pebblechild.hk

 

Placing Orders

When you place an order on our website you will receive confirmation of your order and of dispatch via email. Please make sure that the email address you provide is correct and the mailing address provided is valid.  Please also provide a local telephone number as we cannot deliver your order without one.

All products displayed on our websites are subject to availability.

Payment Methods

If paying by credit card or PayPal, you will be charged immediately for your order.

If you choose to pick up the order, we will accept payments by cash only.

Delivery

We offer delivery to Hong Kong and Macau.

We will send you an email to confirm delivery date and time slot upon receiving your order.

There will be no delivery service on Sundays or public holidays.

COST

We offer free local delivery for orders over HK$800. Cost of deliver depends on delivery area and location.

DELIVERY METHODS

You will receive a tracking number as soon as your order is dispatched so that you can view the delivery status online. If you do not receive your tracking number, please contact us at +852 2786 9136 or support@pebblechild.hk.  Please check your delivery status using your tracking number before you contact us for assistance.

Exchange Policy

If the items you have ordered are damaged or faulty you must inform us within 7 days of receipt. Please email us at support@pebblechild.hk providing your order number and the item you wish to return or exchange. We are happy to make a refund/exchange providing the items are returned complete, in perfect condition and in their original packaging within 7 days of receiving your email.

 

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